Internet/New Media
Cum ajungi sa inchei contracte fara sa vrei si fara sa semnezi nimic
In goana dupa clienti, operatorii de telefonie mobila apeleaza in ultima vreme la o metoda destul de intalnita in strainatate si anume cea a contractelor incheiate prin telefon. Clientii sunt sunati de catre operatorii telecom pentru a li se propune un nou contract plus o serie de avantaje. Multi isi dau seama ulterior ca nu aveau nevoie de optiunile respective, dar cand vor sa renunte la contract se lovesc de raspunsul negativ al companiilor telecom.
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„In situatia in care operatorul de telefonie prezinta in sustinerea si dovedirea clauzelor contractuale verbal agreate cu utilizatorul, inregistrarea convorbirii prin care s-au intalnit cele doua acorduri de vointa, tot nu sunt indeplinite toate conditiile de fond impuse de legea privind protectia consumatorului”, a explicat pentru Capital, Mihaela Badescu, Senior Partner la Societatea civila de avocați Cladoveanu, Badescu & Associates.
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