Internet/New Media
UPC investeste 10 mil. euro in sisteme informatice
Operatorul telecom UPC Romania investeste in perioada 2006-2007 peste 10 mil. euro in modernizarea sistemelor informatice proprii, conform oficialilor companiei.
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La sfarsitul anului trecut, compania a finalizat implementarea sistemului automat de gestiune a clientilor numit „cSpire”, care permite reprezentantilor de relatii cu clientii sa activeze automat produsele si serviciile.
Sistemul, utilizat de UPC la nivel european, are ca scop eficientizarea operatiunilor si cresterea satisfactiei clientilor prin integrarea proceselor si imbunatatirea vitezei de livrare a serviciilor catre clienti.
Investitiile pe anul 2006 au vizat cu prioritate imbunatatirea serviciilor de relatii cu clientii, modernizarea sistemelor informatice si a retelei si dezvoltarea infrastructurii.
Retelele UPC Romania deservesc in prezent peste 1.300.000 clienti din aproximativ 200 orase.
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