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Cosmote a implementat un software de 0,5 mil. euro in call center
Operatorul de telefonie mobila Cosmote Romania a implementat un sistem software dezvoltat de divizia Ascenta a grupului Softwin, pentru imbunatatirea serviciilor oferite de call-center, investitia atingand 500.000 de euro.
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In urma implementarii acestui sistem, 85% dintre apelurile catre call center vor fi preluate de catre un reprezentant Cosmote in mai putin de 20 de secunde, a spus Tereza Valcan, corporate affairs manager al companiei.
De asemenea, sistemul va permite utilizatorilor acces gratuit la informatii despre facturi, la istoricul listei de apeluri precum si la alte detalii despre contul lor. In ceea ce priveste organizarea interna a companiei, programul va permite realizarea de rapoarte si statistici pentru management legate de rezultatele serviciilor oferite de Cosmote.
Programul este o versiune noua a unui software dezvoltat de Genesys Telecommunication Laboratories.
Ascenta a mai implementat proiecte asemanatoare si pentru alte companii romanesti, precum software-ul dezvoltat pentru call center-ul BCR in 2004.
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