New Media
Cati clienti pierde o companie la un comentariu negativ pe Twitter sau Facebook
O prezentare sau un comentariu negativ pe Twitter, Facebook sau Youtube, referitoare la diverse produse sau servicii ale unei companii, pot aduce pierderea a 30 de clienti, potrivit unui studiu al Convergys Corp realizat in Marea Britanie, citat de Bloomberg.
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2009/11/4b0e94d175f78.jpg)
Comentariul unui consumator pe unul dintre aceste site-uri are o audienta medie de 45 de vizitatori, dintre care doua treimi vor evita sau vor inceta sa faca afaceri cu o companie despre care au auzit lucruri negative, potrivit studiului citat.
Acest tip de site-uri a devenit locul unde consumatorii schimba companiile fara se se planga direct, a declarat Frank Sherlock, vicepresedinte al Convergys.
Studiul a fost realizat pe un esantion de 2.000 de britanici, unul din trei declarand ca impartaseste experienta negativa legata de un produs sau serviciu prin intermediul Internetului.
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/themes/strawberry-daily-202207/assets/images/avatar.png){kind=avatar}
Alte articole
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2025/08/stb.png)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2025/09/Camera-Deputatilor.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/Bolojan-Ilie-in-Daily-Business.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/guvern-ilie-bolojan-1.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/sondaj-salvati-copiii.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/Ilie_Bolojan-in_Daily-Business.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/afir.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/Ilie_Bolojan.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/05/Sorin-Grindeanu-Daily-Business.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/raed-arafat-1.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/daniel-daianu-moody-s.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2025/09/calin-georgescu-1.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/guvern-ilie-bolojan.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/energia-solara.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/anm-canicula-2.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/autostrada-17.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/aeroport-otopeni-parc-fotovoltaic.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/loto.jpg)
Trending
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/Gabriel-Attal-boti-Franta.jpg)
05 Aug. - 21:46
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/guvern-ilie-bolojan-1.jpg)
06 Aug. - 16:56
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/stramtoarea-Ormuz.jpg)
05 Aug. - 19:56
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/05/Sorin-Grindeanu-Daily-Business.jpg)
:format(webp):quality(80)/https://www.dailybusiness.ro/wp-content/uploads/2026/08/loto.jpg)
06 Aug. - 10:38
